Refund & Returns Policy

Welcome to the Refund & Returns Center—your trusted guide for understanding how returns, refunds, and replacements are handled at Classy Mart.
This page is built to give you clarity, fairness, and confidence every time you shop with us.

Our Mission

To ensure every customer feels protected and respected by offering a clear, reliable, and customer-friendly return and refund process.

Our Strategy

We streamline the refund and return experience by offering:

• Clear and detailed return guidelines
• Easy-to-follow steps for initiating a return.
• Fair assessment procedures
• Fast processing times
• Transparent communication through every stage
• Support available whenever you need it

Our commitment is to make every return smooth, respectful, and stress-free.

What You Can Do in the Refund & Returns Center

This section allows you to:

• Request a product return.
• Apply for a refund.
• Request a replacement.
• Upload photos or evidence when required.
• Review return eligibility for each category.
• Track your return status.
• Communicate with the vendor or Classy Mart support.

Everything is designed to be simple, organized, and accessible.

Return Eligibility

A product may be eligible for return if:

• It arrived damaged or defective.
• It does not match the description or photos.
• The wrong item was delivered.
• It is still within the allowed return window.
• It meets the vendor’s return conditions.

Certain items may not be returnable due to:

• Hygiene standards
• Perishable nature
• Licensing or digital format
• Manufacturer-specific rules

All eligibility conditions will be clearly displayed on the product page.

Return Process: Step by Step

1. Submit a return request through “Your Orders.”
2. Select the item and choose the reason for return.
3. Upload photos if needed.
4. Wait for approval from the vendor or Classy Mart.
5. Ship the product using the provided return instructions.
6. Return processing and inspection.
7. Refund or replacement issued.

You will be notified at each stage.

Refund Options

Depending on the case, refunds may be issued as:

• Original payment method
• Classy Mart credit balance
• Replacement of the same item
• Exchange for a similar product

Refund times vary depending on the bank, payment method, and vendor.

Return Shipping Costs

Return shipping fees may be:

• Fully covered by the vendor (for defective or incorrect items)
• Partially or fully paid by the customer (for voluntary returns)

All costs will be clearly communicated before you proceed.

Handling Damaged, Defective, or Missing Items

If your item arrives:

• Broken
• Damaged
• Defective
• Incomplete
• Significantly different from the listing

You can request immediate assistance, and our team or the vendor will handle your case with priority.

Need Help?

For support with returns or refunds:

📧 help@classymart.biz
📞 Customer Support Team +961 3 948 739 (Available 7/7)

We are committed to resolving every issue quickly and professionally.

Our Promise

Your peace of mind matters.
Classy Mart is dedicated to maintaining a fair, transparent, and dependable returns system that protects every customer.

Your satisfaction, our responsibility — Classy Mart stands behind every purchase.

Would you like me to continue with the next footer?